Payback Bazaar which claims to be a Recharge & Deal Marketplace for Day-to-Day Needs of Young, Smart & Tech Savvy People is found to be one of the worst such websites on the internet. Our experience of paying a postpaid bill, recharging prepaid mobile and DTH is one of the worst of its kind I ever came across. Here is my experience with this website. I am not able to comment on the speed of completion of such transaction as none of the transactions are completed by the website!
Problematic Recharge Experience:
I had registered to the site on 18/08/2016. I tried to recharge two BSNL prepaid numbers with Rs 220 each. Both were added to cart and proceeded to payments without adding any coupon codes. The site redirected to CCAvenue payment gateway and credit card got billed. CCAvenue did the job properly. The recharge got failed and Payback Bazaar added money to the PayBack Bazaar wallet. I thought there would be a technical glitch and hence tried again. Once again, an email confirming deduction to the wallet received and soon another email stating the failure of recharge also delivered to my email ID. I have tried with recharging !deal, BSNL, Airtel; paying BSNL, Airtel bills; recharging DishTV continuously for next 3 days. Nothing went successful and Rs 440 got struck with PayBack Bazaar wallet.
No option to revert money from the wallet:
Payback Bazaar wallet does not have the option to revert the failed transactions amount back to the bank or credit card. Many wallets give this option. Even if the recharge gets failed hundred times, one need to try again and again at their website itself. It will definitely annoy the user.
Poor Customer Service:
An email to pbdesk@paybackbazaar.com never answered. The contact/complaint form filled on the website never got a reply. Tried reaching on the customer care mobile No +91 7718067380 which is said to be Open from 10:00 AM to 07:00 PM. No one answered the call twice even on the full ring and the line was busy twice. So my feedback on customer service is again the worst.
My honest advice is to stay away from PaybackBazaar.com to save your hard earned money and valuable time.
Updates: A single women customer care number was not able to provide any solution. The call to the direct number was unanswered many times. All my emails are unanswered. I had to send an email to their founders and directors to get my amount refunded. It took them almost 2 weeks to solve a simple issue. Hence I stick to my earlier advice- stay away from PaybackBazaar.com
This is an independent review and the author is neither paid nor given free samples for reviewing.
Problematic Recharge Experience:
I had registered to the site on 18/08/2016. I tried to recharge two BSNL prepaid numbers with Rs 220 each. Both were added to cart and proceeded to payments without adding any coupon codes. The site redirected to CCAvenue payment gateway and credit card got billed. CCAvenue did the job properly. The recharge got failed and Payback Bazaar added money to the PayBack Bazaar wallet. I thought there would be a technical glitch and hence tried again. Once again, an email confirming deduction to the wallet received and soon another email stating the failure of recharge also delivered to my email ID. I have tried with recharging !deal, BSNL, Airtel; paying BSNL, Airtel bills; recharging DishTV continuously for next 3 days. Nothing went successful and Rs 440 got struck with PayBack Bazaar wallet.
No option to revert money from the wallet:
Payback Bazaar wallet does not have the option to revert the failed transactions amount back to the bank or credit card. Many wallets give this option. Even if the recharge gets failed hundred times, one need to try again and again at their website itself. It will definitely annoy the user.
Poor Customer Service:
An email to pbdesk@paybackbazaar.com never answered. The contact/complaint form filled on the website never got a reply. Tried reaching on the customer care mobile No +91 7718067380 which is said to be Open from 10:00 AM to 07:00 PM. No one answered the call twice even on the full ring and the line was busy twice. So my feedback on customer service is again the worst.
My honest advice is to stay away from PaybackBazaar.com to save your hard earned money and valuable time.
Updates: A single women customer care number was not able to provide any solution. The call to the direct number was unanswered many times. All my emails are unanswered. I had to send an email to their founders and directors to get my amount refunded. It took them almost 2 weeks to solve a simple issue. Hence I stick to my earlier advice- stay away from PaybackBazaar.com
This is an independent review and the author is neither paid nor given free samples for reviewing.
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